1. Introductory Provisions

1.1 Seller

The seller and operator of the Lilly’s online store at www.lillys.cz and www.lillys.eu is Bc. Michal Štrkolec, Company ID (IČO) 24509230, with registered office at Ghegova 1019/1, 602 00 Brno, Czech Republic, trading under the brand Lilly’s and registered in the Czech Trade Licensing Register. The contact email is shop@lillys.cz and the telephone number is +420 777 567 744. The seller is not registered for VAT.

In these Terms and Conditions, this person is referred to as the “seller”, and the person who concludes a purchase contract through the online store is referred to as the “buyer”.

1.2 Consumer and Business Customer

A consumer is a natural person who enters into a contract outside the scope of their business activity or independent professional activity. A business customer is a buyer who acts in connection with their business or profession. If the buyer provides a Company ID (IČO) or another business identifier in the order, this may indicate that they are acting as a business customer; however, the actual circumstances of the purchase will always be taken into account.

Provisions providing special protection to consumers apply only to buyers who qualify as consumers.

1.3 Application of these Terms and Conditions

These Terms and Conditions form an integral part of the purchase contract. Any different arrangement expressly confirmed by the seller takes precedence. Legal relationships not governed by the contract or these Terms and Conditions are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended.

If the buyer is a consumer whose habitual residence is in another Member State of the European Union, the choice of Czech law does not deprive the buyer of the protection provided by mandatory legal provisions that would otherwise apply to the contract.

The online store accepts orders for countries and regions that are actively supported in the online store at the time of ordering. These currently include, in particular, the Czech Republic and Germany. The availability of a specific country, currency, language and shipping method is displayed according to the selected market.

The purchase contract may be concluded in a language made available for the relevant market in the online store. In the event of differences between language versions, the legal meaning of individual provisions shall be interpreted in accordance with the mandatory legal provisions applicable to the relevant consumer relationship.

2. Goods and Pre-Purchase Information

2.1 Description of Goods

The main characteristics of the goods, their dimensions, materials, colour options, package contents, any maximum load capacity, intended use and safety warnings are stated for the relevant product. The buyer should review this information before submitting the order.

The seller aims to ensure that descriptions and photographs are accurate and up to date. Colours may vary reasonably depending on screen settings. Natural materials may show natural variations in grain, shade or texture; these do not constitute a defect if they do not prevent the agreed or customary use of the goods and correspond to the nature of the material.

Decorations, animals and other items shown in photographs are not included in the package unless expressly stated otherwise for the relevant product.

2.2 Availability and Changes to the Offer

Availability information reflects the status known to the seller at the time it is displayed. The seller may change the offer, description or price for future purchases and may discontinue the sale of a product. Contracts already concluded remain unaffected.

2.3 Product Safety and Identification

Information about the manufacturer, any responsible person in the European Union, product identification and relevant warnings is provided with the product, on the product itself, on the packaging or in accompanying documentation, depending on the nature of the product and applicable law. More detailed general guidance is provided in the document Lilly’s Product Safety. Product-specific instructions and safety warnings take precedence over general recommendations.

3. Prices, Discounts and Payment Terms

3.1 Price

Prices are stated in the currency of the relevant market. For the Czech market, prices are generally stated in Czech koruna, and for the German market in euros.

The seller is not registered for VAT. The stated price represents the final price of the goods, unless otherwise stated for a particular market or order due to obligations arising from tax or other legal requirements.

Shipping costs and any additional charges are displayed before the order is submitted on a binding basis.

The price stated when the order is submitted is decisive for the buyer, except in the case of an obvious error that an average customer could reasonably have recognised. If such an error occurs, the seller will contact the buyer without undue delay and propose the next lawful course of action; a contract already concluded cannot be cancelled solely on the basis of a general reservation contained in these Terms and Conditions.

3.2 Discounts

The conditions of a specific discount or promotional offer are stated with the relevant offer. Discounts cannot be combined unless expressly stated otherwise.

Where a price reduction is advertised for a product, the seller will also state the lowest price at which the product was offered and sold during the period required by law, where applicable law requires this information.

3.3 Payments

The buyer may pay by payment card or via Apple Pay or Google Pay, where these methods are available for the buyer’s device, browser and selected market.

Payments are processed through Shopify Payments infrastructure and the relevant payment service providers. The seller generally does not have access to complete payment card details.

The buyer must use a payment method that they are authorised to use. The price is payable when the order is completed. If payment is not successfully completed, the order may not be accepted for processing.

4. Order and Conclusion of the Purchase Contract

4.1 Creating an Order

The buyer selects the goods, an available shipping method and payment method, and enters the required information. Before submitting the order, the buyer may review and correct the information entered, review the total price, and open these Terms and Conditions and the related policies.

The buyer is responsible for the accuracy and completeness of the information provided. The seller is not liable for failed or delayed delivery caused by an incorrect address or contact details, unless the seller caused the error.

4.2 Binding Submission and Confirmation

The order is submitted using a button whose wording clearly indicates that submitting the order creates an obligation to pay. By submitting the order, the buyer makes a binding offer to enter into a purchase contract.

The purchase contract is concluded when the order confirmation email is delivered to the buyer’s email address.

The confirmation contains the order details and is provided to the buyer on a durable medium. The buyer should check the confirmation and report any discrepancies without undue delay to shop@lillys.cz.

4.3 Rejection of an Order before Conclusion of the Contract

Before the contract is concluded, the seller may reject an order, in particular, where the goods are unavailable, payment has not been made, there is an obvious error in the offer, delivery is not possible, there is a reasonable suspicion of fraudulent conduct, or an unusually large quantity appears clearly intended for resale.

The seller will inform the buyer of the rejection without undue delay and refund any money received using the same payment method, unless the parties agree otherwise.

4.4 Archiving and Customer Account

The contract and related data are archived for the period required by law. The buyer receives the order confirmation by email.

The customer account is available at account.lillys.eu. The buyer must protect their login details and promptly report any suspected misuse of the account. Closing the account does not affect rights and obligations arising from contracts already concluded.

5. Delivery, Receipt and Ownership

5.1 Delivery Methods

Available shipping methods, their prices, any thresholds for free shipping and estimated delivery times vary according to the delivery country and are displayed before the order is submitted on a binding basis.

Czech Republic

For orders delivered within the Czech Republic, the following options are available in particular:

• Personal delivery in Brno: free of charge, with no minimum order value; the delivery time will be confirmed according to availability;
• Zásilkovna – pickup point / Z-BOX: 79 CZK, free for orders over 2,500 CZK;
• Zásilkovna – delivery to address: 129 CZK, free for orders over 3,000 CZK;
• Express delivery to address with priority dispatch within 1 business day: 300 CZK.

Germany

For orders delivered to Germany, the following shipping options are available:

• Standard shipping: €9.99, free for orders with a value of at least €129; estimated delivery time 3–5 business days;
• Standard shipping with insurance: €11.99, free for orders with a value of at least €149; estimated delivery time 3–5 business days.

The specific shipping methods available and their current prices are always displayed before the order is submitted on a binding basis.

5.2 Delivery Time

Czech Republic

Standard orders are usually dispatched by the seller within 2 to 5 business days after payment is received.

For the paid express option, the aim is to dispatch the order within 1 business day after payment is received. The express surcharge means priority processing and faster dispatch, not a guarantee that the carrier will deliver the parcel the following day.

For free personal delivery in Brno, the customer will be informed of the estimated delivery time after the order has been received. A specific day or time is guaranteed only where it has been expressly confirmed.

Germany

The estimated delivery time for standard orders to Germany is generally 3 to 5 business days, unless otherwise stated for the relevant order.

The same estimated delivery time also applies to standard shipping with insurance.

The delivery time is indicative unless a specific date has expressly been agreed as binding.

If no delivery period has been agreed, the seller will deliver the goods without undue delay and no later than 30 days after conclusion of the contract. The buyer will be informed of any material delay. The buyer’s statutory rights in the event of delay remain unaffected.

5.3 Receipt and Transfer of Risk

Where the buyer is a consumer, the risk of damage to the goods passes when the goods are received by the consumer or by a third party designated by the consumer other than the carrier.

If the consumer chooses a carrier that was not offered by the seller, the risk passes when the goods are handed over to that carrier, where required by applicable law.

For personal delivery in Brno, the risk passes when the goods are received by the consumer or by a person designated by the consumer at the agreed location.

If the packaging is visibly damaged, the seller recommends recording the damage with the carrier, photographing the parcel and contacting the seller as soon as possible. Failure to follow this recommendation does not in itself limit the consumer’s statutory rights.

5.4 Ownership

Ownership of the goods passes to the buyer upon full payment of the purchase price and receipt of the goods. For consumers, the transfer of risk is governed by the preceding section and is not postponed to their disadvantage by this retention of title.

5.5 Uncollected or Refused Parcels

Failure to collect or refusal to accept a parcel does not in itself constitute withdrawal from the contract. If the consumer wishes to withdraw, they must notify the seller of their decision by an unequivocal statement.

If the buyer fails to accept the parcel without justified reason, the seller may claim reimbursement of the actual and reasonably incurred costs to the extent permitted by law; this does not constitute a contractual penalty.

6. Consumer Withdrawal from the Contract

In distance selling, a consumer generally has the right to withdraw from the contract without giving any reason within 14 days. Detailed information, the return procedure and a model withdrawal form are provided in the Refund Policy.

Withdrawal may be notified through the customer account at account.lillys.eu, by email to shop@lillys.cz, or by another unequivocal statement. The right of withdrawal cannot be made conditional on prior approval by the seller.

In the case of a standard withdrawal, the consumer bears the direct costs of returning the goods. The rules differ depending on the country from which the goods are returned.

For returns from the Czech Republic, Lilly’s may provide a return label. If used, the return shipping cost is 100 CZK and will be deducted from the refund amount.

For returns from a country outside the Czech Republic, the consumer arranges the return shipping independently and bears its direct costs. For standard withdrawals from abroad, Lilly’s does not normally provide a prepaid return label.

In the case of a justified complaint, delivery of incorrect goods or a defect existing at the time of receipt, the seller bears the reasonably incurred costs.

The absence of the original packaging does not in itself result in the loss of the right of withdrawal. However, if the consumer has handled the goods beyond what is necessary to establish their nature, characteristics and functioning, the consumer is liable for an appropriate reduction in value.

For assembled furniture, the seller assesses individually, in particular, any assembly marks, damage, soiling, missing parts and other circumstances that have an actual effect on the value of the product.

7. Rights in Respect of Defective Goods and Complaints

The seller is responsible to the consumer for ensuring that the goods are free from defects upon receipt and conform to the purchase contract.

The consumer may exercise rights relating to defects for the period specified by the laws applicable to the relevant consumer relationship. A consumer in the Czech Republic may raise a defect that becomes apparent within two years after receipt.

For a consumer residing in another Member State of the European Union, this provision does not affect rights granted by the mandatory laws of the relevant state.

The specific rights, method of making a claim, required cooperation, confirmations and time limits are governed by the Complaints Policy.

A complaint may be submitted by email to shop@lillys.cz or at the seller’s registered office.

The seller may initially request photographs or video, but providing them does not replace the possibility of a professional inspection of the product.

Statutory rights relating to defective performance cannot be restricted in advance. However, they do not apply to normal wear and tear, damage caused by the buyer, use contrary to the instructions, improper installation, use of unsuitable fixing methods, exceeding the load capacity or unauthorised modifications, unless the cause was a product defect, incomplete instructions or incorrect information provided by the seller.

8. Safe Use and Installation

The buyer must follow the product instructions, maximum load capacity, intended purpose and safety information.

For wall-mounted furniture, the suitability of the fixing method must be assessed according to the type, material and condition of the wall, the weight of the product and the expected dynamic load. If the buyer is unable to assess the suitability of the surface or fixing method, the installation should be entrusted to a suitably qualified person.

The product should be inspected before first use and then regularly thereafter. A loose, cracked, deformed or otherwise damaged product must not be used until it has been safely repaired or replaced.

Further details are provided in the document Lilly’s Product Safety and with the relevant product.

These safety rules do not limit liability that cannot be excluded by law, nor the buyer’s rights where damage or a defect has been caused by a defective product or insufficient instructions.

9. Liability and Exceptional Circumstances

The seller is liable for breaches of its obligations to the extent provided by applicable law.

Nothing in these Terms and Conditions excludes or limits consumer rights, liability for personal injury, liability for defective products or any other liability that cannot lawfully be limited.

The seller is not liable for delays caused by extraordinary, unforeseeable and unavoidable circumstances arising independently of the seller’s will, unless otherwise provided by law.

The seller will reasonably inform the buyer of such circumstances and their expected impact. This does not affect the buyer’s statutory rights in the event of delay or impossibility of performance.

10. Intellectual Property and Use of the Website

Text, photographs, graphics, logos, product names, instructions, design elements and other content of the online store are protected by law and belong to the seller or its licensors.

Without consent, they may be used only to the extent permitted by law and for personal purposes.

Users must not interfere with the operation or security of the website, distribute malicious code, circumvent technical measures, obtain personal data without authorisation or use the website for fraudulent or unlawful conduct.

Further details are provided in the Legal Notice.

11. Data Protection

The processing of personal data is governed by the separate Privacy Policy published in the online store.

The store uses the Shopify platform, and personal data may, to the extent necessary, be shared with payment, shipping, technical and other service providers identified in that policy.

12. Alternative Dispute Resolution for Consumer Disputes

If a dispute arises between the seller and a consumer, it is recommended that the consumer first contact the seller at shop@lillys.cz and attempt to resolve the matter by agreement.

In the Czech Republic, the competent body for alternative dispute resolution of consumer disputes is:

Česká obchodní inspekce
Ústřední inspektorát – oddělení ADR
Gorazdova 1969/24, 120 00 Praha 2
Email: adr@coi.gov.cz
Website: coi.gov.cz/informace-o-adr/

For cross-border consumer disputes within the European Union, the consumer may also use the relevant alternative dispute resolution mechanisms available in their Member State or through European consumer institutions.

The European Online Dispute Resolution platform (ODR) has been discontinued and is not referred to in these Terms and Conditions as a method for submitting a dispute.

13. Final Provisions

The purchase contract and these Terms and Conditions are governed by the laws of the Czech Republic.

Where the buyer is a consumer, the choice of Czech law does not deprive the consumer of the protection provided by mandatory legal provisions that would otherwise apply under the rules of the European Union or other binding conflict-of-law rules.

Disputes will be decided by the courts having subject-matter and territorial jurisdiction under the applicable mandatory jurisdiction rules. This does not affect the consumer’s right to seek protection before a court having jurisdiction under mandatory legal provisions.

If any provision is invalid or ineffective, this does not affect the remaining provisions; the relevant statutory provision will apply in its place.

The seller may amend these Terms and Conditions for future orders. For a specific contract, the version effective at the time the order was submitted is decisive. A later amendment does not alter an already concluded contract without a legal basis or agreement between the parties.

These General Terms and Conditions take effect on 2 September 2026.